Thank you for enrolling in our online music production course. At M10 Entertainment LLC, we strive to provide high-quality education and ensure customer satisfaction. Please review our refund policy carefully.

1.Eligibility for Refunds

We offer refunds under the following conditions:

• A full refund is available if a cancellation request is made within 7 days of purchase and the student has not accessed more than 10% of the course content.

• If a refund request is made after 7 days but within 14 days, a 50% refund may be issued if the student has not accessed more than 25% of the course content.

• No refunds will be issued after 14 days of enrollment or if more than 25% of the course content has been accessed.

Regarding Physical or Downloadable products, http://www.AlfredoMatheus.com & M10 Entertainment LLC may, but are under no obligation to, honor requests for refunds for the following reasons:

· Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://www.AlfredoMatheus.com & M10 Entertainment LLCmay require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

· Download issues: You have problems that prevent you from downloading the product. http://www.AlfredoMatheus.com & M10 Entertainment LLC recommends that you contact the support team for your browser provider, as http://www.AlfredoMatheus.com & M10 Entertainment LLC ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

· Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

· Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

2.Refund Process

To request a refund, please follow these steps:

• Email your refund request to admin@matheus10.com with the subject line: "Refund Request - [Your Name]."

• Include your order details, purchase date, and reason for the request.

• Our team will review your request and respond within 5 business days.

• Approved refunds will be processed to the original payment method within 7-10 business days.

3. Non-Refundable Items

The following items are non-refundable:

• Courses purchased at a discounted or promotional rate.

• Subscription-based services after the first billing cycle.

• Personalized coaching or consultation sessions.

4. Technical Issues & Course Access

If you experience technical difficulties preventing access to the course, please contact us at the email and number bellowfor assistance before requesting a refund.

5. Exceptions

In rare cases, M10 Entertainment LLC may grant refunds beyond the stated policy due to extenuating circumstances. Such requests will be considered on a case-by-case basis.

6. Contact Information

If you have any questions about our refund policy, you can contact us:

• Phone: (954) 667 9784

• Email: admin@matheus10.com

M10 Entertainment LLC reserves the right to update or modify this refund policy at any time without prior notice. Please review our terms periodically for any changes.

Alfredo Matheus Diez

Founder of http://www.AlfredoMatheus.com & M10 Entertainment LLC